error US for hopper

ACoulaud · Post by **ACoulaud** » Mon Feb 16, 2009 3:10 pm

hi,
I have the error US when I test the function payout() on the software demo in 4-1-10-9_Distribution_CD (folder SDK).

I have one hopper 50p (set adresse 4) and one coin acceptor SR5i
the hopper and the coin acceptor is reconise by the software.

you can found the Diagnostic Information , System Information and the Peripheral Information here :

the error US:
PAY_US = -3 ; // Dispenser non functional

I don't understand why the Dispenser is non functional.

thank for your help

best regards,
aurelien

davebush · Post by **davebush** » Tue Feb 17, 2009 11:43 am

Thanks for the trace - it allows me to see that you're doing nothing wrong, and that the hopper in question is not following its specification.

I don't understand why the hopper isn't working, and I have a query in with MCL to ask if they have any ideas.

While we wait, it would be worth trying a different hopper if you vcan get hold of one.

ACoulaud · Post by **ACoulaud** » Wed Feb 18, 2009 12:50 am

tank you,

I have bought the conector for make the cable SCH2, and set it for the ccTalk Address 6 for the hopper 20p.

I will tell you when I receive and test it .

davebush · Post by **davebush** » Wed Feb 18, 2009 10:41 am

Having checked with MCL, they consider the hopper to be faulty and you should return it for repair / replacement.

ACoulaud · Post by **ACoulaud** » Wed Feb 18, 2009 3:21 pm

tank you very much ,
I will test the hopper 20p for know if I have the same error.

ACoulaud · Post by **ACoulaud** » Fri Mar 06, 2009 1:16 pm

hello,
I have make the cable for the hopper 20p.
I run the software demo.
my acceptor and my two hopper(50p and 20p) was reconized.
but when I want payout the hopper was always with the same error (U/S)
and in the last event I have
hopper :Unit Reported Fault
hopper :Unit Reported Fault
hopper : now ok
hopper : now ok

i need to upgrade the Firmware Code (I have Version: 1.10.9)?

how many current the hopper need?

thank for your help

best regards,
aurelien

davebush · Post by **davebush** » Mon Mar 09, 2009 6:24 pm

Hi,

Your question about hopper current is probably the correct one.

Although many hoppers will run from 12V you cannot power them from the 12V that is output from Paylink. This is fed though an auto restting fuse that will not run a hopper.

The Paylink connector provides two 24V connections to an on-board fuse that does provide enought current for a hopper.

An MCL Serial Compact Hopper is specified as requiring up to 3.6A - the Paylink 24V fuse is rated as 3A.

ACoulaud · Post by **ACoulaud** » Sun Mar 15, 2009 10:10 am

the problem was resolve, I don't give enought current for a hopper.

tanks very much,
Aurelien