Innovative Smart Hopper Dispense Rejected 08

[Julien]

Hi,

I'm trying to dispense coins with an Innovative Smart Hopper but don't manage to do so. My situation :

- Paylink updated with firmware "InnovV4-1-12-10"

- Smart hopper found on adress 0 (found it randomly since Innovative documentation doesnt say anything about it)

- OpenMHE and EnableInterface functions work fine,

- Basic functions like "ReadDispenserDetails" work fine too,

- SetDispenseQuantity seems to work fine too since I get a correct return value (i.e Quantity*Value)

- PaySpecific seems to work fine too since I get the correct return value

Then the Smart Hopper start to work, some coins are manipulated but nothing exits from the Hopper. I get some error messages in the Paylink.log :

11:34:27.936 DP: Pay request for 100, (100 - 0 (3741911182 - 3741911082))
11:34:27.936 Smart Hopper: Disable
11:34:27.936 DP: Smart Hopper Status to 4
11:34:27.936 Smart Hopper: 11=>00 Idle
11:34:28.176 Smart Hopper: Disable acceptance
11:34:28.436 DP: Pay 100 (1 @ 100) from EUR0100 @ 2
11:34:28.436 Smart Hopper: Pay coins ... 1 of 100, DP: Event fe00e0 for Acceptor 0
11:34:28.462 Rejected 08 - try level 1
11:34:28.462 Smart Hopper: Pay coins ... 1 of 100, Rejected 08 - try level 2
11:34:28.509 Smart Hopper: Pay coins ... 1 of 100, Rejected 08 - try level 3
11:34:28.557 Smart Hopper: Pay coins ... 1 of 100, DP: Event fe0060 for Dispenser 7
11:34:28.601 Rejected 08 - try level 4
11:34:28.617 Smart Hopper: Pay coins ... 1 of 100, Rejected 08 - try level 0
11:34:28.665 Smart Hopper: Pay coins ... 1 of 100, Rejected 08 - try level 1
11:34:28.691 Smart Hopper: Pay coins ... 1 of 100, DP: Event 0000e2 for Acceptor 0
11:34:28.717 Rejected 08 - try level 2
11:34:28.732 Smart Hopper: Pay coins ... 1 of 100, Rejected 08 - try level 3
11:34:28.781 Smart Hopper: Pay coins ... 1 of 100, DP: Event 0000e3 for Acceptor 0
11:34:28.832 Rejected 08 - try level 4
11:34:28.848 Smart Hopper: Pay coins ... 1 of 100, Rejected 08 - Try a reset
11:34:28.896 Smart Hopper: Reset Accepted
11:34:28.925 DP: Event 000063 for Dispenser 7
11:34:29.031 DP: Event 0000e0 for Acceptor 0
11:34:29.140 DP: Event ff00e0 for Acceptor 0
11:34:29.203 cctalk: 0 < 05
11:34:29.203 cctalk: Pirate Message
11:34:29.247 DP: Event ff0060 for Dispenser 7
11:34:29.283 cctalk: 0 > 00
11:34:29.283 cctalk: Pirate Message
11:34:29.365 DP: Event 0003
11:34:29.365 cctalk: 0 < 00
11:34:29.365 cctalk: Pirate Message
11:34:29.447 cctalk: 0 P e0
11:34:29.447 cctalk: Pirate Message
11:34:29.463 DP: Event 0001
11:34:29.529 cctalk: 0 P c0
11:34:29.529 cctalk: Pirate Message
11:34:29.576 DP: Event 0002
11:34:29.611 cctalk: 0 P e0
11:34:29.611 cctalk: Pirate Message

and the LastPayStatus function returns PAY-US (dispenser not functional)

But don't know what to do with it... Any help would be so much appreciated !!
Regards,

[davebush]

The smart hopper is rejecting the payout command, with error code 08:
Smart Hopper: Pay coins ... 1 of 100, Rejected 08 - try level 2
According to my documentation this is "Fraud detected" - which is essentially a hardware fault on the hopper.

I suggest you contact either Innovative Technology or your supplier for support on this.

Notes:
1/ It is possible this is some sort of Smarthopper configuration issue, rather than a mechanical one.
2/ The logged activity is Paylink retrying with all know encryption methods to see if any of them will work

[Julien]

Hi,
thx for your help ! The ccTalk DES encryption was indeed enabled by default on the Innovative Hopper. Once disabled, everything works great.

Regards,

[davebush]

No Problem.

I'll try to remember that meaning of error 08 !