Aardvark Embedded Solutions Ltd Support Forum

We've tried the multiple request to payout a single coin and it is painfully slow. One thing I've looked at is using a ccTalk command to set the Coin Payout Mode to single coin (1-2 coins per sec). I assume by default it must be on the multiple coin payout mode, which is considerably faster(8-10 coi...

An update on this: It appears the cause of this is the dispenser is dispensing coins too fast. So fast that the coin before the current one has not quite cleared out of the way, so that the coins collide and the following coin then doesn't have enough energy to leave the exit chute and thus drops ba...

Just a bit more information we've managed to gather about this problem. It appears to only be effecting the £0.10 hopper. The kind of fraud it is reporting is "Idle fraud blocked" (Raw event code: 03). There was a coin in the stuck in the rear exit slot (the one which fires upwards @ 45 de...

Hi, We are getting a high number of fraud's being reported from our MCL Serial Compact Hoppers and they are being shut down by the paylink board. We are confident that there is no genuine fraud being attempted, so would like to know if we can stop the paylink from shutting down the dispenser and how...

Hi there, In our Kiosk we have an SR5i Coin acceptor with a 4 way sorter mainfold, that routes coins to one of the 3 Hoppers (MCL MKII Compact Hoppers) or to the coin box. We have noticed occasionally that coins end up in the wrong hoppers. We have a £1 Hopper, £0.10 Hopper and a £0.01 Hopper and th...

The ID-003 stopped accepting notes what so ever yesterday, so it has been RMA'd (for the second time). For future reference what command or API call is sent when I press the "Reset Card" (Reset the firmware on the Milan Interface) button on the MilanDiag.exe? When I get the new note accept...

OK thanks for that. I guess i could have been wrong and got a 0 or 1 in the wrong place. Similar to what I described though, the note acceptor sometimes gets into a state where it always returns a busy status, despite resetting the power (but not actually sending the reset board cmd from the MilanDi...

Hi All, I've had a kiosk running for a month or so now with no problems, until the other day a note got jammed in the reader and it ceased working. When i had a look at the status being reported back the flags, ACCEPTOR_FRAUD, ACCEPTOR_DISABLED & ACCEPTOR_FAULT were all set. The Note reader was ...

Hi all, I have an Ardac (ID-003) note reader in my system. In order to move into a state where it will accept notes I use the following code: for (int i = 0; i < MAX_COINS; i++) {//Loop through all the coins/notes if(this->globalConfig->coinStates.isInhibited[i] == false) {//check if this coin/note ...

Hi all, I recently added a bit of code before a call to USBDriverStatus() to check if the driver window was open (and therefore the driver running). If the driver isn't running the code attempts to run the driver (see code below). I then check again see if it is running and then i make a call to USB...

So just to confirm my understanding, without a dispenser that can return a CoinCount value the automatic routing features are of no real usage? If so, the way i'll do it will be something like: if(fiveDispenser.CoinCountStatus == DISPENSER_COIN_HIGH) myCoin.DefaultPath = ROUTE_TO_MAIN_CASH_BOX; else...

Hello everyone, I have a dispenser (reported by MilanDiag.exe as a "MCL Serial Compact Hopper") in my system that the acceptor can route coins to if told to. When the program starts DefaultPath is initialised to be the main cash box, Path is the 5p Dispenser/Hopper and PathSwitchLevel is s...

Just to let you all know I got the SR5i swapped out and the new one performs as expected. :D I'm waiting to hear back from the engineer to confirm it was a hardware problem with the original acceptor, but in the chance it was something I did to it that has caused it to malfunction, i'll let you all ...

Just to let you all know I got the SR5i swapped out and the new one performs as expected. :D I'm waiting to hear back from the engineer to confirm it was a hardware problem with the original acceptor, but in the chance it was something I did to it that has caused it to malfunction, i'll let you all ...

Unfortunatley i don't have another SR5i to test it on, so i'll have to rely on you for that one. Thanks for the help and let me know what your result is with my file..